Terms and Conditions
Detailed Description of Goods and/or Services
Tris Alves Makeup is an online store beauty industry.
Agreement of Sale
An agreement of sale between Tris Alves Makeup and a customer is only valid once payment has been made and received. Up until this point all goods remain the property of Tris Alves Makeup.
Subject to availability and receipt of payment, orders will be processed within three working days. All physical products are dispatched via courier service. Delivery may be delayed for items that are out of stock. Out of stock items will be sent via courier as soonest possible once stock has been received. A delivery being delayed is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Return and Refunds Policy
The provision of goods by Tris Alves Makeup is subject to availability. In cases of product unavailability, you will be contacted with options.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Tris Alves Makeup.
If a product is damaged or broken when you receive it, you must inform Tris Alves Makeup within one working day of receiving it. Arrangements will then be made for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and Tris Alves Makeup will not be held responsible for issuing a refund.
Payment Options Accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Tris Alves Makeup bank account, the details of which will be provided during the checkout process.
Credit Card Acquiring and Security
Credit card transactions will be acquired for Tris Alves Makeup via Virtual Card Services who use the strictest forms of encryption.
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
Tris Alves Makeup takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our clients. Due to the possibility of human and technical error, Tris Alves Makeup accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.
Use of the Website
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
Country of Domicile
This website is governed by the laws of South Africa and Tris Alves Makeup chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Tris Alves Makeup may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Tris Alves Makeup based in South Africa.